Privacy Policy
Introduction
This platform is part of Langham Partnership. We are an evangelical, global fellowship pursuing the vision God gave to its founder John Stott. Our primary mission is to work alongside the Church to strengthen the preaching and teaching of the Word of God. Our longer-term goal is to see strong and mature churches making an impact on their surrounding cultures. We want to see the Bible changing the Church so that the Church, under God, can change the world.
Langham Partnership values everyone who engages with us by whatever means, and we do all we can to protect your privacy and to make sure the personal data you provide us is kept safe and only used for purposes you have agreed to.
This policy explains how we collect data, how we use and store information and what it means for you.
We treat all our readers in line with our beliefs and we welcome any feedback on any of our actions. Just email us at support@readlangham.org
Who we are
Langham’s vision is to see churches in the majority world equipped for mission and growing to maturity in Christ through the ministry of pastors and leaders who believe, teach and live by the Word of God. We are a globally partnered organisation but this specific website is managed by Langham Partnership UK & Ireland which is a registered charity (number 1092233). Our company number is 4235957 and our registered office is at Langham Partnership, Lancaster Street, Carlisle, CA1 1TF, United Kingdom.
For the purposes of this policy, ‘us’, ‘we’ and ‘our’ refer to LPUKI.
What information do we collect?
Directly with us
We collect personal information each time you interact with us. For example, when you purchase a book, login in, access books, and submit a question or support ticket.
From website interaction with us
We collect non-personal data such as IP addresses, details of pages visited and files downloaded. Website usage information collection includes the use of cookies. See the section on cookies below.
Where you give your permission to other organisations
We may collect information that you make publicly available on, for example, Twitter, Facebook, LinkedIn or similar organisations. You may wish to check their privacy policy to find out more information on how they will process your data.
From publicly available data
We may collect information from Companies House, Charity Commission and information published in articles, newspapers or blogs.
Sensitive data
Where you provide the information, we may collect sensitive personal data, including, but not limited to, your religious beliefs, or interests.
What do we do with it?
Processing of requests / reading activity / promotional offers
We may use the personal data we collect to:
- Keep you up to date on new releases or promotions;
- Ask for financial and non-financial support, such as prayer;
- Provide information on updates and improvements;
- Provide a personalised service, such as customised website content or personalised emails;
- Keep records of your relationship with us, for example, purchases or book requests;
- Classify readers by location, for example, Scotland, Northern Ireland, England or Wales;
- Analyse the personal information we collect about you and use publicly available information to aid our understanding of our readers, understand the analyse for platform improvements, profile readers into categories, and to help provide the right information at the right time to the relevant readers;
- Conduct market research to aid our understanding of our readers and their views, for example, questionnaires sent out to those using our platform;
How and where we store your information
How long?
We will keep your personal information only for as long as we consider it necessary to carry out each activity. We take account of legal obligations and accounting and tax considerations as well as considering what would be reasonable for the charity’s monitoring of income.
If you have any questions about our data retention please contact us in writing at:
Data Protection Officer
Langham Partnership
Lancaster Street
Carlisle
CA1 1TF
Or email to: support@readlangham.org
Security
We ensure that we have appropriate technical controls in place to protect any personal data you provide. For example, we ensure that online forms are encrypted and our network is protected and routinely monitored.
We ensure that access to personal data is restricted only to those staff members or volunteers whose job roles require such access and that suitable training is provided for these staff members and volunteers.
We may make use of external companies to collect or process personal data on our behalf. When we do so, we carry out checks on these companies, put in place contracts to make sure our requirements are clear, and carry out periodic reviews. When we do use external companies, we remain responsible for the storing and processing of your personal data.
However, we need to remind you that despite all our efforts, the internet cannot be guaranteed to be 100% secure, and that you submit data at your own risk.
Credit / debit card security
If you use your debit or credit card to make a purchase with us, we will process your information securely in accordance with the Payment Card Industry Data Standard.
We do not store your debit or credit card details once your transaction has completed unless you choose to save your details via our card processors secure ‘Wallet’ option.
Where we store your personal information
We use cloud-based systems to process data and therefore data may be processed outside of the European Economic Area (EEA). We adopt the Information Commissioner’s approved measures and therefore ensure that personal data is held in compliance with European data protection regulations. We take all reasonable steps to ensure that your data is stored and processed securely in accordance with this policy. By submitting your personal data you agree to this transfer, storing and processing of your information.
The Langham eReader and this website are hosted by Amazon Web Services (AWS) in its London (eu-west-2) region, in the United Kingdom.
When we share your information
In line with our beliefs, we do not share or swap your information with any other charities.
Legal duty
We may need to pass on information if required by law or by a regulatory body.
Our service providers and third parties
Occasionally we may employ agents to carry out tasks on our behalf, such as processing donations. These agents are bound by contract to protect your data and we remain responsible for their actions.
We may provide third parties with general information about users of our site, but this information is both aggregate and anonymous. However, we may use IP address information to identify a user if we feel that there are or may be safety and/or security issues or to comply with legal requirements.
What are cookies?
We collect data using cookies. A cookie is a text file that is sent from our website as soon as you visit the site. It is stored on your computer’s hard drive and helps us to identify your computer (not you) and collects information in an aggregate, anonymous way.
Cookies may be used to collect information about your visit to our website, for example, traffic data, location data, device information, the date and time of your visit and the pages or resources that you visit. The use of cookies is an industry standard for most major websites.
Langham Partnership’s use of cookies on our website or platforms
To enjoy this website or app to the full, we recommend that you leave cookies turned on. If you turn off cookies then you may not be able to enter parts of the site.
We may use the cookie data that we collect to:
- Customise the content on our website and to help to understand a visitor’s current and future needs;
- Process any requests, applications or transactions you may make;
- Aid internal administration and analysis.
Managing cookies
Most browsers allow you to turn off the cookie function. To do this you can look at the help function on your browser.
Third party cookies
Langham works with a number of third party suppliers who set cookies on our website to enable them to provide us with services. These are mainly used for reporting purposes so we can improve the way we communicate.
We use websites such as YouTube to embed videos and you may be sent cookies from these websites. We do not control the setting of these cookies, so we suggest you check the third party website for more information about their cookies and how to manage them.
Langham also uses third party suppliers such as Facebook and Google Analytics and these providers may use cookies. They may also use tracking pixels, which are commonly found in advertising to track the effectiveness of adverts.
As some of these services may be based outside of the UK and the European Union, they may not fall under the jurisdiction of UK courts. If you are concerned about this you can change your cookie settings (see above).
Your choices and telling us when things change
Preferences
You can change your preferences on what you receive from us, including marketing and fundraising materials, or how we contact you, by mail, phone or email, at any time.
You can do so by:
Calling us on: 01228 592033
Email us on: support@readlangham.org
Write to us at:
Data Officer
Langham Partnership
Lancaster Street
Carlisle
CA1 1TF
Updating your details
We do appreciate it if you keep your details up to date. You can do so in the same way as updating your preferences (above).
We may use Post Office address search, postcode lists or other available sources to confirm data that you provide us with, where, for example, we are unsure of what you have completed on a form.
We will not use these sources to create data that you have chosen not to provide, for example, if you have left a telephone number blank; nor will we automatically update changes of address. We will normally only update your address when you tell us it has changed.
Telling us to stop processing
You have the right to ask us to erase your personal data, to ask us to restrict our processing or to object to our processing of your personal data. You can do so at any time by writing to us at:
Data Protection Officer
Langham Partnership
Lancaster Street
Carlisle
CA1 1TF
Access to your information
Your rights under the Data Protection Act 2018 and UK GDPR
You have the right to request details of the information we hold about you. To receive a copy of the personal information we hold please write to our Data Protection Officer at the address given above. We will respond within one month of receiving your letter.
For more information about your rights under the General Data Protection Regulation you can visit the website of the Information Commissioner’s Office.
Changes to Langham Partnership's Privacy & Security Policy
Changes to this Policy
This policy was last updated 16th of October 2026. We may amend this policy from time to time to take account of changes to our processes or changes to data protection or other legislation. If we make any significant changes to this policy, we will show this clearly on our website. By continuing to use our website you will be deemed to have accepted these changes.
